The WDA provides a range of services to help businesses in the contact and shared service centre industries in Wales achieve their objectives. Companies within the industries have benefited from WDA programmes and initiatives to deal with specific business issues such as productivity improvement, marketing and recruitment.

Setting up or expanding in Wales

Dedicated projects managers develop long-term relationships with contact and shared service centres considering setting up or expanding their businesses in Wales.

With a detailed understanding of the industries, both local and global, the WDA’s project managers can provide the right connections and personal support to smooth the process. They can provide comprehensive advice on grants and financial incentives, as well as assist in identifying suitable property, suppliers and sources of expertise.

On-going support for contact and shared service centre

WDA account managers develop long-term relationships contact and shared service centres and provide support and guidance to help them achieve their goals.